QUALITY AWARENESS
We need to raise the personal concern felt by all employees towards the conformance of the product and the reputation of the company.
Everybody needs to be convinced that they are all dependent on each other and that interdependence is needed to make quality work.
Create awareness by:
- Collecting and publicising quality improvement success stories
- Communicate continuously the need for quality improvement, the plan and its status.
- Capacitate managers to be able to hold effective meetings and to convey the QIP principles
- Give constant visual and verbal reminders and examples concerning the importance of quality
- Conduct awareness surveys; keep people informed
