A Quality system is not the implementation of quality control, inspections, testing, audits, statistical analysis, etc. These are systems for the client or the Engineer to make decisions for the acceptance or rejection of work. We need a system to ENSURE that Quality happens while the work is being carried out and not after it has been completed. Afterwards, is too late and to rectify the work could cost additional money and time.

The only system that causes Quality to happen are prevention, i.e. eliminating errors before they occur. The conventional method of monitoring and correcting quality problems after the fact is called appraisal. This is relatively easy to implement, by hiring a few more inspectors, and putting in more checks after work has been completed. This however does not eliminate the problems before they occur. Prevention involves thinking, planning, and analysis processes (methods) to determine where errors could occur, and then taking proactive steps (action) to ensure that they do not occur.

The MIS (Management Information Systems) developed for these training Unit Standards incorporates a culture change and a new thinking towards the management of Quality which is taken to the lowest levels of decision-making, and managed on a daily basis. Quality must be built into the methods used for each work activity, and are included in the following:

Ø Daily Supervisor’s Return

Ø Method Statements

Ø Construction Programmes

Ø Activity Lists

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